Terms and Conditions

Akesa Technologies (Pty) Ltd, provides remote and onsite computer maintenance, support, managed services and consulting. (Herein referred to as “The Services”) The Services provided to the customer, are subject to the following terms and conditions. By confirming a booking, the customer accepts these Terms and Conditions.

APPOINTMENTS AND RATES:

Akesa Technologies will attend the customer’s premises at the prearranged time. The Customer will pay for all Services provided, at the rates currently indicated on our website.

WORKING HOURS:

Akesa Technologies’ normal working hours are Monday through Friday, 07:00 to 17:00. In some cases, subject to previous arrangements being made, The Services will be provided out of the normal working hours. These will include Saturday and or Sunday and a latest working time of 21:00. An overtime fee will be charged for these additional working hours. Weeknights and Saturdays will be charged at one and a half times the normal hourly rate. (As well as travel reimbursement.) Sundays will be charged at double the normal hourly rate. (As well as travel reimbursement.) The Akesa Technologies technician will remain at the customer’s premises for the entire time that the Akesa Technologies is on site.

CANCELLATION:

  1. Akesa Technologies must be notified of any appointment cancellations, by no later than 2 hours, prior to the appointment. Akesa Technologies reserves the right to invoice any customer when cancellation occurs, less than two hours prior to the appointment.
  2. If the Akesa Technologies technician offers a solution that the customer does not wish to use, the customer will be charged for the time spent on site up to this point.
  3. If the technician is prevented from resolving a problem because the customer does not possess the appropriate software disks, drivers or product serial numbers, the customer will be charged for the time spent up to that point.
  4. If the technician diagnoses a fault with a customer’s Internet Service Provider, even when the ISP denies any fault, the customer will be charged the standard rates for the time spent on site.

PAYMENT:

The customer will pay Akesa Technologies the amount invoiced by the Akesa Technologies technician. This amount is due to Akesa Technologies from the time the invoice is first given or sent to the customer. Akesa Technologies will attend the Customer’s premises for the agreed period, by the customer, prior to or at the commencement of the appointment. Akesa Technologies will endeavour to diagnose and or remedy the problem(s) described by the customer, at the commencement of the appointment. If the problems have not been remedied at the end of the first hour of Akesa Technologies attendance, Akesa Technologies will discuss with the customer the options available. The customer may ask Akesa Technologies to continue working on the problem(s), or make a further appointment. The customer may terminate the appointment at any time. On termination, the customer will pay Akesa Technologies the amount incurred in respect of additional time, if any, beyond the first hour’s attendance. Payment is to be made in cash or by credit card or Electronic Fund Transfer (provided the Akesa Technologies technician is supplied with a printed copy of the completed transfer). Credit card payment is accepted, however, Akesa Technologies only accepts certain credit cards. Please enquire when booking your job which cards can be used. In the event of a default or dishonoured cheque or non-payment, Akesa Technologies will charge interest at the rate of 1.5 percent per month. The interest will be charged from the date of the invoice up to and including the date payment is made in full.

LIABILITIES:

  1. Akesa Technologies accepts no liability in respect of any problem(s) it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s ISP.
  2. The customer hereby confirms that a full back up of the customer’s hard-drive has been made prior to Akesa Technologies commencing The Services. The customer further confirms that there is no legal restriction or impediment to Akesa Technologies providing Services to the customer.
  3. Akesa Technologies shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by Akesa Technologies or out of installation, de-installation, use of, or inability to use the customer’s computer equipment, hardware, software or peripherals. The customer will, upon demand, indemnify Akesa Technologies in respect to loss, damage or injury arising from the provision of The Services. Akesa Technologies has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.

CONFIDENTIALITY:

Akesa Technologies will maintain the confidentiality of the customer’s files and or data. Akesa Technologies further undertakes not to provide any customer information to any third party, save in the event that it is lawfully required to do so. Akesa Technologies reserves the right to refuse the provision of The Services for any reason. Including, but not limited to, the presence of unlicensed or illegal software and or material of an obscene or pornographic nature on a customer’s computer. If, for such reason, Akesa Technologies terminates The Services, the customer shall be liable for any charges incurred in respect to the time spent on site by the Akesa Technologies technician.

GOODS PROVIDED BY AKESA TECHNOLOGIES:

Akesa Technologies may make recommendations to the customer, or the customer may request that a product be provided by Akesa Technologies, in order for Akesa Technologies to perform The Services. All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by Akesa Technologies, are expressly excluded. Akesa Technologies has no liability as to the suitability of the performance of The Services. Nor of any product manufactured, sold or supplied by a third party, whether or not that product has been recommended to the customer by Akesa Technologies. Any hardware, software or equipment provided to the customer by Akesa Technologies shall remain the property of Akesa Technologies until full payment is received.

RETURN VISIT AND COMPLAINTS POLICY:

In the event of any dissatisfaction with The Service provided by Akesa Technologies, the customer should immediately contact Akesa Technologies on 010 593 0527. Akesa Technologies will make an appointment for a return visit by the designated technician. The technician will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of Akesa Technologies, the Customer shall pay for the additional time incurred at Akesa Technologies normal rates. If the problem arose directly as a result of Akesa Technologies previous attendance no further charge shall be made.

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